Respond to customer inquiries via email, chat, social media, or support platforms.
Handle order concerns, tracking requests, returns, refunds, and general product inquiries.
Deliver professional and customer-focused support to maintain positive customer experiences.
Process and monitor orders through Shopify, Amazon, WooCommerce, or similar platforms.
Update order statuses, tracking information, and customer records.
Coordinate with fulfillment teams or suppliers regarding shipping and delivery concerns.
Upload and update product listings, descriptions, pricing, and images.
Monitor inventory levels and report stock concerns.
Assist with catalog organization and product categorization.
Maintain accurate records, reports, and documentation.
Assist with data entry, spreadsheets, and workflow tracking.
Support promotions, product launches, and marketing initiatives when needed.
Assist with social media scheduling and content posting.
Coordinate basic graphics or marketing assets using Canva or similar tools.
Monitor comments and messages on social platforms when needed.

Minimum 1–2 years of experience in e-commerce support or virtual assistance.
Experience with platforms such as Shopify, Amazon Seller Central, WooCommerce, Etsy, or similar.
Strong written and verbal communication skills.
Excellent organizational and multitasking abilities.
Proficiency in Google Workspace, Microsoft Office, and spreadsheets.
Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk is a plus.
Familiarity with Canva or basic content creation tools is preferred.
Ability to work independently and proactively in a remote environment.

E-commerce Virtual Assistant

Key skills