Implement established project delivery processes and adapt them to specific client requirements and project contexts
Maintain and update process documentation including workflows, templates, checklists, and standard operating procedures
Ensure all client-facing deliverables are professional, accurate, and aligned with JLL brand standards
Create clear process guides that enable project teams to navigate approval requirements and governance structures
Establish quality control checkpoints throughout project phases to ensure consistency and excellence
Leverage existing JLL technology platforms, project management tools, and reporting systems to maximize efficiency
Identify opportunities to automate manual processes and improve data accuracy through technology solutions
Utilize and customize JLL's library of templates, forms, and client deliverables for specific project needs
Collaborate with JLL PDS leadership to align operational activities with strategic objectives and client expectations
Monitor process effectiveness and identify opportunities for improvement based on team feedback and project outcomes
Support onboarding of new team members on operational protocols, tools, and JLL standards

Bachelor's degree in Business Administration, Construction Management, Engineering, Operations Management, or related field
7-10 years of experience in project management, operations, or project controls roles within corporate real estate, construction, or professional services
Demonstrated experience structuring and managing large-scale capital projects with budgets exceeding $50M
Strong proficiency with project management software, Microsoft Office Suite, and data analysis platforms
Proven ability to create professional, client-ready deliverables using established templates and brand standards
Technology-focused mindset with track record of leveraging tools to improve efficiency and outcomes
Solid understanding of construction delivery methods, industry practices, and capital project fundamentals
Strong organizational skills with exceptional attention to detail and accuracy

Operations Manager, Project & Development Services

Key skills