Senior TechOps Engineer – CloudOps, SAP FICO

Role Overview

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP FICO solutions and designs.
• Develop and maintain documentation including configuration, user guides and test scripts.
• Mentor and train junior SAP FICO Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation.
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
• Available to work on shift hours depending on the requirement of the client (AUSTRALIA, ASIA, Europe and AMERICAS hours)

Requirements

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
• 3-7 Years of experience required in one or more areas within SAP FICO preferably with Global client
• Responsible for providing support SAP FICO module incidents, ensuring minimal disruption to operations.
• Support incident solving by analyzing incidents raised by users and provides solutions.
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
• Handle change requests with a clear understanding of new business requirements.
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
• Cross-functional communication skills; experience in offshore/onsite model.
• Defect resolution and defect analysis related to FICO.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements.
• Responsible for decision making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has necessary tools for support to succeed in role and optimizing and evaluating their performance to meet organizational goals.

Tech Stack

• ITSM

Benefits

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you