Key skills
Communication
About this role
Role Overview
- Provide support of hardware and software solutions deployed in clerical, clinical, and work-from-home environments
- Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines
- Computer imaging and hardware troubleshooting of both laptop and desktop computers along with a thorough understanding of Microsoft operating systems and accompanying software
- Maintain inventory levels and facilitate and track shipments of IT equipment to end users
- Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions
- Monitor and complete all support and project-related tasks and activities
- Enter, monitor, and complete all entries in the Support Desk tracking system
- Interact with Subject Matter Experts (SMEs) from other IT teams to resolve user issues
- Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established
- Identify and work with Cyber Team support staff to rectify any noted deficiencies
Requirements
- Associate’s degree in Information Technology or related discipline
- 2 years of hands-on experience in desktop/user support within a corporate or clinical environment
- Strong working knowledge of Windows 11, Microsoft 365, SharePoint, Intune, and endpoint management tools
- Current and valid driver's license in good standing with vehicle access or the ability to secure transportation as needed
- Proven ability to support remote users and troubleshoot VPN or remote connectivity issues
- Strong analytical, documentation, and problem-solving skills
- Ability to work independently while managing multiple concurrent support requests
- Excellent communication skills and customer-service abilities with a professional and patient demeanor
- Certifications such as CompTIA A+ or CompTIA Network+ preferred
- Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred
Benefits
- Access to a 401(k) Retirement Savings Plan
- Comprehensive Medical, Dental, and Vision Coverage
- Paid Time Off
- Paid Holidays
- Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services