Retail Store Manager

Role Overview

• Help hire great people, supervise and manage employees and ensure all employees have a valid Selling It Right license.
• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
• Coach team members and provide positive and constructive feedback so that they grow professionally.
• Train all team members on work procedures and policies so that everyone understands what's required to do a great job.
• Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team.
• Assist in building a weekly staff schedule that complies with labor policies.
• Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts.
• Own all customer feedback and provide customer/patient complaint resolution in coordination with the head office procedures.
• Provide complaint resolution to ensure satisfaction of all customers and patients.
• Utilize customer and team member feedback to readily implement changes to improve the customer experience.
• Execute Cannabis selling strategies through collaboration with marketing related to incentives, displays, internal and external promotion.
• View sales reports and communicate with the team to identify sales trends and potential inventory requirements.
• Track all employee and store sales daily to ensure optimal performance.
• Analyze core metrics to better understand store performance in order to beat and exceed goals.
• Maintain store compliance with all local, state and federal regulations.
• Organize and communicate all required reporting, paperwork, and state tracking system recording.
• Assist LCRB with inventory, sales, and compliance audits.
• Perform all daily opening and closing procedures.
• Implement and oversee security, reporting and cash management procedures related to opening and closing the store.
• Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.
• Ensure that the sales floor is adequately stocked at all times.
• Keep track of all expiring products and promote sales as needed.
• Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations.

Requirements

• Must have Selling It Right Certification.
• Must provide a copy of clean Criminal Background Check prior to start date.
• Minimum of 5-6+ years work experience in the retail industry.
• Minimum of 3 years work experience in a supervisory role in a retail environment.
• A valid First Aid certification is considered an asset.
• Proven excellent customer service skills.
• Management experience preferred.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Skills to monitor and assess staff performance.
• Basic office administration skills.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing.
• Strong customer service and troubleshooting skills.
• Politically and culturally sensitive.
• Able to plan and organize work effectively and ensure its completion.
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Ability to learn and adapt to sales software quickly.
• Must be available for shift work any time according to business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different locations.
• Demonstrated ability to implement PR and advertising campaigns.
• Professional, responsive, and positive work attitude is essential.
• Meticulous records maintenance skills.

Benefits

• Must have Selling It Right Certification.
• Must provide a copy of clean Criminal Background Check prior to start date.
• Minimum of 5-6+ years work experience in the retail industry.
• Minimum of 3 years work experience in a supervisory role in a retail environment.
• A valid First Aid certification is considered an asset.
• Proven excellent customer service skills.
• Management experience preferred.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Skills to monitor and assess staff performance.
• Basic office administration skills.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing.
• Strong customer service and troubleshooting skills.
• Politically and culturally sensitive.
• Able to plan and organize work effectively and ensure its completion.
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Ability to learn and adapt to sales software quickly.
• Must be available for shift work any time according to business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different locations.
• Demonstrated ability to implement PR and advertising campaigns.
• Professional, responsive, and positive work attitude is essential.
• Meticulous records maintenance skills.