Develop the account to reach business goals and high customer satisfaction
Develop joint account plan involving internal key stakeholders and customer
Provide input for financial processes
Propose new solutions
Provide input to IGM and Global Marketing in terms of e.g. general account trends, competition, industry dynamics
Establish and drive account teams
Coordinate internal stakeholders / mobilize the Novozymes organization (including key stakeholders)
Ensure close dialogue with Supply Operations (CSR & Demand planning) with respect to order handling and accurate demand plans
Handling customer complaints
Develop and maintain close relationships with customers
Turn business, industry development and customer needs into sales opportunities
Proactively identify and drive new opportunities, drive opportunities and pipeline management and develop action plans to deliver/mitigate
Identify competitive threats at accounts and inform by registering relevant information in Salesforce and follow-up on planned measures
Ensure mitigating actions are taken to minimize impact of threat
Install a high level of customer ownership and industry focus
Responsible for archiving customer information, including data and secure it is filed appropriately in Salesforce/SAP
Utilize customer and insight-based sales approach

M.Sc. or B.Sc. degree, preferably in chemical or biochemical sciences specialization
Minimum 3-5 years of relevant job experience in Sales/Marketing/Technical sales preferably in Food and beverage ingredients and B2B companies
Prior account management experience with demonstrated sales pipeline management abilities
Interpersonal skills to be able to communicate and relate to customers and colleagues of different backgrounds
Excellent written and verbal communication, interpersonal and teamwork skills
Ability to travel Monday through Friday, with occasional weekend travel

Regional Business Manager – Baking

Key skills