Serve as main point of contact to customers purchasing new/pre-owned ZEISS Systems (machines), System Retrofits, and/or solution Projects
Works cross functionally with all ZEISS departments to facilitate flawless order processing, management, and installation.
Initiating regular communication with customers, project managers, distributor partners, and/or ZEISS Affiliates keep them informed of their order status, any issues, and ensuring all relevant pre and post-delivery processes are completed.
Responsible to work with Production, Planning, Purchasing and ZEISS affiliates to determine product availability and communicate to customers as required.
Responsible for assisting customers with freight damage claims as well as machine and product returns.

Bachelor’s degree plus 1-3 years of experience OR 7+ years of experience in customer service/care, sales administration, or related area
Export experience a plus.
Proficient in the use a PC and Keyboard as well as Microsoft Office (Word and Excel required, Visio and PowerPoint are helpful)
Demonstrated ability to read, write, speak, and understand English
Ability to add, subtract, multiply, divide, and calculate percentages is necessary
Excellence in the following skills: Written and verbal communication, Service orientation, Attention to detail
Above average ability in the following skills: Time management, Team work, Problem solving, Handling stress, Self-motivation
SAP experience preferred

Customer Experience Specialist

Key skills