Technical Engagement Manager

Role Overview

• Join Irth to lead SaaS implementations that keep operators safe and communities connected to critical infrastructure.
• The Technical Engagement Manager is responsible for the end-to-end delivery of the software resolution implementation process and key deliverables for clients.
• They will work Irth clients to customize and install software systems.
• In this role, you will understand the client’s business and translate business needs into requirements, demonstrate how purchased software systems work, and answer questions relating to implementation.
• This role is responsible for configuration, training, troubleshooting, and ongoing support to ensure that the software solution meets the client's needs and complies with all relevant regulations.
• The ideal candidate will be a strong individual contributor with an ability to influence decision-makers and juggle various priorities at any given time.
• They will possess excellent communication skills, a keen attention to detail, and the ability to work independently as well as part of a team.
• This is a critical role that requires a proactive approach to problem-solving.

Requirements

• Strong independent decision-making, organizational, planning and problem-solving skills
• Strong technical acumen and understanding of software development practice and procedures.
• The ability to identify areas for improvement
• A self-starter with demonstrated commercial acumen
• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to specify technical changes to technical/development teams
• 3 years of relevant experience, or 5-7 years’ experience in lieu of a degree.
• Direct customer-facing and implementation delivery experience.
• Ability to quickly learn new concepts and technologies and convert them into customer solutions.
• Excellent oral and written communication skills.
• Possess the ability to motivate and maintain effective working relationships.
• Ability to rely on experience and judgment to plan and accomplish goals.
• Willing to work during US Eastern time every day.
• Bachelor’s or master’s degree in computer science, Software Engineering, or a related field, or equivalent professional experience.

Benefits

• Being an integral part of a dynamic, growing company that is well respected in its industry.
• Competitive pay based on experience.