Bilingual Customer Success Agent – Spanish/English

Role Overview

• Answering inbound and making outbound calls
• Responding to customer requests within set timeframes
• Delivering an exceptional quality of service to every customer
• Providing information and knowledgeable assistance by pulling up loan information
• Adhering to schedules, multitasking, meeting deadlines
• Working as part of a dedicated team to explain policies and procedures to customers
• Building positive and pleasant relationships with customers
• Complying with all company policies and procedures.

Requirements

• High School Graduate/GED
• 0-1 Years related work experience preferred
• Must be fluent in both Spanish and English.

Benefits

• None