Lead the transformation roadmap across research operations and delivery, identifying where processes, systems and ways of working need to improve.
Partner closely with Product & Technology to ensure new tools are practical, embedded well and adopted successfully by teams.
Drive greater standardisation, efficiency, data quality and consistency across operational workflows.
Lead change management activity, including stakeholder engagement, communications, training and adoption support.
Use data, insight and frontline feedback to prioritise improvements and measure impact.

Significant experience in research operations, delivery management or a similar role within a market research, data or insights business.
A proven track record in transformation, process improvement or change management, ideally in a complex, cross-functional environment.
A strong understanding of the end-to-end research delivery lifecycle and the operational challenges that come with it.
Experience helping teams adopt new systems, tools or technology and embedding them into day-to-day working practices.
Excellent stakeholder management skills, with the confidence to influence at all levels and bring people with you.
A structured, analytical approach, with the ability to spot inefficiencies, prioritise opportunities and measure impact.

Business Transformation Lead – Market Research Operations

Key skills