Lead day-to-day IT operations across APAC, ensuring high availability, service consistency, and SLA adherence
Establish regional operational cadence, KPIs, and performance reporting aligned to global standards
Serve as the primary escalation point for regional incidents, risks, and service disruptions
Drive regional accountability for incident response, problem management, and continuous improvement
Build and scale the APAC Enterprise Technology organization from a distributed team into a fully staffed, multi-country capability
Lead hiring, onboarding, and development of Infrastructure, Network, and Service Desk teams
Ensure elimination of single points of failure and achieve sufficient regional coverage depth
Lead regional coordination of functional managers while maintaining alignment with global IT leadership
Enforce adoption of global standards, reference architectures, and operating frameworks across APAC sites
Ensure IT readiness for new data center construction, expansion, and market entry
Establish repeatable playbooks for site activation, deployment, and operational handover
Drive transition from reactive support to a proactive, business-aligned IT partner
Manage regional vendor relationships aligned to global sourcing strategies
Build a high-performing, collaborative regional culture aligned to Vantage values

10–12+ years of experience in IT operations, infrastructure, or service delivery roles in enterprise or data center environments
5+ years of leadership experience managing distributed or regional IT teams
Proven experience scaling IT operations across multiple countries or geographic regions
Strong foundation in ITIL processes, service management, and operational governance
Experience with data center infrastructure, networking, and end-user support environments
Demonstrated ability to operate in a matrixed global organization
Experience supporting new site builds, expansions, or large-scale deployments preferred

Director, Enterprise Technology – APAC

Key skills