Key skills
AgileLeadershipStakeholder ManagementCommunication
About this role
Role Overview
- Lead operational onboarding workstreams across UK Transfer Agency Operations for new and existing clients
- Drive delivery across people, process, systems, controls and data workstreams within an agile delivery environment
- Design and implement scalable operational processes, procedures, governance frameworks and MI/KPI reporting
- Coordinate closely with internal stakeholders including Operations, Technology, Product, Risk, Compliance and external vendors
- Manage operational readiness, cutover activities and transition into BAU operations
- Oversee process mapping, operating model enhancements and control improvements across Transfer Agency functions
- Support testing activity, defect resolution and implementation governance throughout onboarding lifecycle
- Manage RAID logs, dependencies, risks and escalation points across multiple concurrent onboarding projects
- Provide senior stakeholder updates and operational reporting to programme leadership
- Support and mentor operational teams throughout delivery and implementation phases
Requirements
- 4-5 years work experience
- Extensive experience within Transfer Agency Operations in asset servicing, custody, fund administration or investment banking environments
- Proven experience operating at Senior Vice President, Head of Operations or equivalent senior leadership level
- Strong operational change, implementation, onboarding or transformation experience within financial services
- Deep understanding of Investment Operations processes including reconciliations, settlements, corporate actions, client onboarding and operational controls
- Strong stakeholder management experience across Operations, Technology, Product, Risk and Compliance teams
- Strong understanding of FCA regulated environments and operational risk/control frameworks
- Excellent communication, leadership and organisational skills
Benefits
- Contract Role: Senior Vice President – Transfer Agency Operations Change Manager
- Immediate Contract Start Date
- Excellent opportunity to join a high-profile operational change programme