Senior Product Owner, Digital Platforms

Role Overview

• Own the end ‑ to ‑ end product vision, scope, and roadmap for MyIngredion and the Digital Helpdesk as integrated global digital platforms.
• Drive the investment case to support operation, maintenance , and growth of the platform as part of the Ingredion digital ecosystem
• Serve as the single owner of the product backlog , prioritizing features, enhancements, technical enablers, and defects based on business value, customer impact, scalability, and risk.
• Ensure continued platform maintenance and operational continuity , including: Monitoring platform health, usage, and performance
• Ensuring defects, tech debt, and operational gaps are addressed
• Acting as interim owner where regional Product Owner or Business Ownership gaps exist.
• Step in to support regions when capability, capacity, or ownership gaps emerge , ensuring delivery momentum, decision ‑ making continuity, and adherence to global standards.
• Design and build the operating infrastructure required for execution , including: Clear RACI and ownership models
• Repeatable intake, prioritization, and governance processes
• Scalable ways of working that regions can adopt and sustain.
• Partner with delivery teams and vendors in an agile model, supporting sprint planning, backlog refinement, demos, UAT readiness, and post ‑ go ‑ live hypercare .
• Exercise product governance and decision rights , including scope trade ‑ offs, sequencing, prioritization, and escalation within Steering and Operating Committee forums.
• Drive adoption, training, and change enablement , ensuring regions are equipped not only to launch, but to operate and continuously improve the platform.
• Define, track, and act on product KPIs (e.g., adoption, CSAT, ticket deflection, resolution efficiency), using insights to guide continuous optimization.

Requirements

• 7–10+ years of experience in Product Ownership, Product Management, or Digital Platform roles, ideally within enterprise or B2B environments.
• Demonstrated experience owning customer ‑ facing digital platforms (e.g., portals, service platforms, SaaS ‑ like solutions).
• Strong expertise in agile delivery models (Scrum, SAFe , or equivalent), including backlog ownership and prioritization.
• Proven ability to influence across global, cross ‑ functional stakeholders without direct authority.
• Experience working with technology, UX, analytics, and external vendors to deliver scalable digital solutions.

Benefits

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Flexible Work Arrangements – We value flexibility to support you both professionally and personally
• Career Growth – Learning, training, and development opportunities.
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Referral Program – Refer top talent and earn a bonus if they’re hired