Contact potential & existing customers through various channels to create a pipeline of leads.
Engage and build rapport with potential customers and determine the suitability of company products/services to their needs.
Schedule sales demos and meetings.
Set up & manage a CRM or contact list.
Collaborate with internal teams to align lead generation efforts with overall sales strategy.
Set sales goals to increase revenue & report sales team performance results.
Create, distribute, and collect customer surveys, compiling the results in a datasheet or report.
Conduct general administration tasks.
Handle customer inquiries and complaints as the first point of contact.
Reaching out to students/graduates who are in default on loans
Making phone calls to ensure they return to making payments
Working with default processing side to manage accounts
Ad hoc tasks

Graduate of any bachelor's degree or certificate course.
Minimum of 1 year of sales experience and proven ability to meet and exceed sales quotas and successfully manage customer relationships
Excellent English communication skills, both written and verbal (at least C1 level)
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Strong interpersonal skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to details
Able to work on a graveyard shift

Sales Development Representative – Loan Services

Key skills