IT & Cloud Operations Engineer

Role Overview

• Provide hands-on support for colleagues across Microsoft 365, devices, and business systems
• Troubleshoot issues across hardware, software, identity, access, and SaaS platforms
• Manage onboarding, offboarding, device setup, and access across core systems
• Act as a trusted point of contact for day-to-day support and operational queries
• Refine support processes, tooling, and documentation over time
• Support the day-to-day operation of our Azure environments, including core services, subscriptions, monitoring, and access
• Maintain a strong cloud security posture through good practice in identity, RBAC, MFA, policy, and operational controls
• Monitor system health, investigate alerts and incidents, and help strengthen resilience and operational visibility
• Assist with cloud cost management, housekeeping, and optimisation to support efficient operations
• Support implementation of security policies, standards, and operational procedures across the technology estate
• Monitor logs, alerts, and incidents, taking action directly where appropriate and escalating where needed
• Work with external suppliers including software vendors, hosting providers, telecoms, and security partners
• Help manage service performance, coordinate escalations, and ensure issues are followed through to resolution
• Support CI/CD pipelines and deployment processes across Azure DevOps, GitHub Actions, or similar tooling
• Work closely with developers to support environments, releases, access, and deployment troubleshooting
• Help strengthen operational standards, documentation, and good DevOps practices across the organisation

Requirements

• Broad hands-on technical experience across IT support, cloud operations, and business systems
• Good knowledge of Microsoft 365 administration, including Entra ID, Exchange, Intune, and endpoint or access management
• Practical experience with Azure services such as identity, compute, networking, monitoring, and security controls
• Strong troubleshooting skills and the ability to work through a wide range of technical issues calmly and independently
• Comfort working in a small, fast-moving business where priorities can vary across support, infrastructure, and delivery
• A proactive mindset with the ability to improve processes, document clearly, and take ownership of outcomes
• Exposure to CI/CD pipelines, environment management, and release support

Tech Stack

• Azure
• Cloud

Benefits

• Flexible working hours
• Professional development opportunities