Ensure customer invoices are accurate and for all customers
Enroll global customers in consolidated invoicing, ensuring they understand the nuances of the program
Create credit transactions for customers with returns, subsidies, partner credits (insurance rebates), concessions
Certify invoices, payment, and credit memos for MX-based customers
Answer internal and external questions on invoicing, adjustment transactions, escalations, and statements
Follow response time SLAs within our ticketing system, ensuring daily and weekly KPIs are met, and ensure customer support and satisfaction are the number one priority
Identify and correct system errors causing invoices to fail to send automatically
Create custom billing schedules at IF/Sales’ request
Accommodate specialty invoicing requests
Upload invoices to portals when required
Create customer-facing documentation answering frequently asked billing questions
Project work to improve the overall invoicing process
Champion, role model, and embody Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Bachelor’s degree
2+ years in Accounts Receivable, preferably in an invoicing or billing-specific role
Experience with Mexico Accounts for invoicing and payments
Tax reconciliations experience
Proficient in MS Excel
Ability to multitask and thrive in a fast-paced environment
Ability to work cross-functionally and collaboratively.

Flexible, employee-led remote model
Professional development stipend
Comprehensive health and parental leave plans
Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity

Invoicing Analyst II

Key skills