Data Center DCIM Program Leader – Infrastructure Operations

Role Overview

• Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand.
• Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives.
• Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs).
• Drive a culture of continuous improvement by championing standardization, optimization, and automation.
• Own incident response, root cause analysis (RCA), and executive-level communication during critical events.
• Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement.
• Change Policy Architect: Design and enforce the global DCIM Workflow and Change Management policies (MAC process), ensuring strict ITIL/ITSM compliance across IT, Facilities, and Deployment teams worldwide.
• Technical Integration Leader: Support the complex, bi-directional API/database integration between Nlyte and core enterprise systems (ERP, CMDB, etc) to automate asset management and trigger workflow requests.
• Capacity Strategy: Partner with the DCIM Analyst and our Capacity Planning team to develop forward-looking capacity models, ensuring resource availability and optimization for new services like Workers AI and R2.
• Governance & Leadership: Establish and track key operational metrics (e.g., Workflow Compliance KPIs, Data Accuracy Rate), providing executive reporting on infrastructure risk.
• Lead and mentor the DCI Administrator and Analyst and members across the Infrastructure Engineering organization.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.
• 7+ years in Infrastructure/Data Center Operations, including inventory control and asset lifecycle.
• 4+ years managing a major DCIM platform (Nlyte preferred).
• Proven ability to lead complex, cross-functional programs and manage vendor relationships in a high-velocity environment.
• Experience with leading change management in ERP and asset management transformation efforts.
• Expert with ERP asset management and maintenance management functionalities.
• Expert-level knowledge of ITIL v4, particularly Change and Configuration Management, with demonstrable experience enforcing standards at a global scale.
• Strong understanding of Data Center infrastructure, including data center hardware (servers, storage, networking equipment) and their configurations.
• Ability to analyze complex data and generate detailed reports.
• Exceptional attention to detail and strong organizational skills.
• Excellent problem-solving and root cause analysis capabilities.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present recommendations to various stakeholders.
• Customer service-oriented with a proactive and collaborative team approach.

Tech Stack

• ERP
• ITSM

Benefits

• Health insurance
• Paid time off (PTO)
• Flexible work arrangements
• Professional development opportunities
• 401(k) matching