Medicare Inside Sales Representative

Role Overview

• Promotes hyper-local value propositions, acting as the Healthfirst ambassador in every phone call and enhancing Healthfirst brand and value propositions
• Delivers effective sales presentations over the phone to individual prospects, family members and delegated representatives.
• Provides high-quality telephone assistance to drive membership growth, acquiring new members while also meeting aggressive retention targets.
• Supports quality and Star Ratings performance by conducting or promoting Health Risk Assessments (HRAs), Medication Adherence, Federal Poverty Limit (FPL), Medicare Savings Program (MSP) and any other initiatives that support quality performance.
• Drives sales while facilitating seamless member experience, following operational workflows, and collaborating across teams and departments to support growth, retention and overall member engagement.
• Educates prospective members on plan options tailored to their needs and eligibility, ensuring alignment through the 'Right Member, Right Plan' approach
• including appropriate enrollments and plan transfers to support satisfaction and retention.
• Provides competitive intelligence to management on any activities Healthfirst’s market competitors are engaging in: e.g. marketing approach, branding campaign, new designs or benefit changes.
• Develops, presents and executes strategic and tactical business acquisition plans for implementation throughout the year.
• Utilizes CRM systems and enrollment platforms to accurately and timely document activities, manage leads, and ensure compliance with operational protocols.
• Lives Healthfirst’s mission of 'Members are our North Star' to ensure that our goals and activities are guided by member needs and preferences.
• Ensures superior customer experience through consistent and timely service, follow-up, and plan benefit reviews.
• Strictly adheres to all CMS/DOH regulations and Healthfirst marketing guidelines.
• Successfully passes audit (educational and marketing) exams.

Requirements

• High School Diploma or GED from an accredited institution
• Must have a valid and unexpired NY Health & Accident License
• Ability to manage multiple systems (CRM, Enrollment and Telephony), simultaneously
• Ability to collaborate with external/internal stakeholders and support teams for cross-referral and joint promotions
• Active participation in continued professional development activities
• Ability to travel to/around the New York City area
• Strong interpersonal and collaboration skills
• Must have good organizational skills
• Ability to communicate effectively orally and in writing
• At least five years in a health plan sales role with a record of consistently producing maximum results in a compliant manner (Preferred)
• Ability to use technology and tools including Salesforce, MES and Tableau for prospect/member record keeping and lead management (Preferred)
• Associate or bachelor's degree from an accredited institution (Preferred)
• Salesforce experience (Preferred)
• Bi-lingual (Spanish or Mandarin/Cantonese) a plus (Preferred)

Tech Stack

• Tableau

Benefits

• medical, dental and vision coverage
• incentive and recognition programs
• life insurance
• 401k contributions