Key skills
CRMCommunication
About this role
Role Overview
- Serve as the face of Renalogic to assigned clients
- Manage the end-to-end client experience
- Take accountability for new-client implementation
- Collaborate with clients to ensure all clinical teams receive the client information necessary
- Ensure client information is entered and updated in relevant systems
- Distribute regular program reporting and present value and impact to clients and stakeholders
- Engage groups through client stewardship meetings, on-site events, and relationship-building activities
- Report on client KPIs and distribute quarterly client reports to key client contacts
- Develop relationships with key client contacts and other stakeholders
Requirements
- A bachelor’s degree in business or a related field
- At least four years of relevant professional experience in contract management and client management within the health insurance industry
- Experience in the self-funded health insurance space, with familiarity of brokerages, TPA, and stoploss is strongly preferred
- Experience with Zoho or similar CRM systems is highly preferred
- Ability and willingness to travel multiple times a year, which will include overnight stays for corporate gatherings, conferences, and health fairs
- Strong technological skills, meaning you can effectively and efficiently use computers, peripheral equipment, and applications/systems, including Microsoft products
- Autonomous self-starter who is comfortable with ambiguity and navigate change
- Strong written and oral communication skills
Benefits
- Annual bonus potential
- Comprehensive health benefits plan
- Generous paid time off and paid holidays
- 401k with employer match