Acting as a team lead for Collections Coordinator roles
Performing collections outreach for a portfolio of at least $40M
Striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs
Researching and reconciling misapplied or unapplied cash
Completing assigned month-end tasks accurately and timely
Strategically approaching customers to limit Basis' exposure and mitigate risk
Accurately documenting all collections efforts in Basis' financial system, Netsuite
Performing daily cash application timely and with 100% accuracy
Reviewing customers' financial positions and credit-worthiness using different tools and resources
Proactively engaging in periodically reviewing and updating existing policies and procedures
Providing backup coverage as needed
Providing Raving Fan service to customers and colleagues
Working with Billing and Sales to resolve customer issues timely
Assisting with special projects for the Manager or Director as needed

Collections Specialist

Key skills