Be a critical part of the team working closely with Sales and Warehouse Management to help manage the customer relationship and expectations with regards to orders and shipment timing
Daily order/inventory management for small – medium sized retail partners
Partnering with SBD Factories and DCs to manage shipping and logistics
Monitoring production schedules to then be effectively communicated with appropriate internal and external stakeholders
Internal sales reporting and supply pacing to the customer’s expectations
Maintenance of all order management systems
Regular communication with internal cross function teams
Daily reporting and analytics to pulse performance
Internal meetings related to sales orders management

College degree preferred but not required for position
A desire for further education and future advancement
Sales and/or customer service experience is a plus
SAP/INFOR experience
Proficient in Excel (formula include but not limited to: xlookup, sumifs, ifs)
Exceptional interpersonal communication and customer service skills are required to succeed
Able to work both autonomously and cross-functionally with peer-to-peer support orchestrated by direct management
Driven by customer focused actions that best support the customer needs through exceptional fill rates
Fast paced, team centered and customer responsive
Very light travel to the customer as needed for annual meetings
Local travel for store walks and SBD factories and/or warehouses approximately once per season

Customer Supply Chain Associate Analyst

Key skills