The Cargo Ramp Ops General Manager provides leadership oversight at the station for all aspects of operational performance and service delivery in the Airport environment including operational activities below the wing.
Operational planning and safe execution of all Ramp operations
Department Administration and Financial Controls
Responsible for accomplishing budgeted financial objectives and maintaining an effective and involved workforce comprised of unionized, management & administrative employees.
Operational performance and Customer specific SLAs
Ramp GSE oversight and compliance with airport and corporate policies
Position interfaces frequently with other departments including Station Operations Center, Customer Service, Business office, Flight Operations, Onboard, Maintenance, in addition to government agencies, airport authorities, business partners and vendors
Collaborates with Union leadership to ensure fair and accurate administration of collective bargaining agreements, and ongoing positive Union-Management relations.
Active involvement in local airport community (TSA, Airport Authority, other airlines)

Minimum 4 years of management experience in an operational environment.
Minimum 2 years of ramp leadership in an airport operations environment
High School Diploma or equivalent required
Bachelor’s degree in a related field preferred
Effective decision-making skills with a focus on goal-oriented leadership
Expertise in identifying problems, analyzing situations, and devising effective action plans, along with knowledge of continuous improvement methodologies

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

General Manager – Ramp Operations

Key skills