Key skills
CommunicationSales
About this role
Role Overview
- Act as the primary technical contact for pulp & paper mills within the assigned territory
- Provide on-site technical support for paper manufacturing processes, including stock preparation, wet end, press, dryer, and water systems
- Troubleshoot paper machine performance issues using structured root cause analysis (e.g., runnability, deposits, breaks, quality variation)
- Optimize chemical programs such as Retention & Drainage, Strength Enhancement (dry & wet strength), Deposit, Pitch & Stickies Control, Defoamers & Foam Control and Microbiological Control
- Conduct system audits, machine surveys, and performance evaluations to improve productivity, efficiency, and paper quality
- Lead product trials, start-ups, and scale-up activities at customer’s site
- Deliver technical training and application workshops for mill operators, engineers, and technical teams
- Build strong working relationships with mill production managers, process engineers, and quality
- Collaborate closely with Sales, Product Development, Quality, and Supply Chain teams
- Prepare technical reports, monitor performance metrics, and identify continuous improvement opportunities
Requirements
- Bachelor's Degree in Chemical Engineering, Pulp & Paper Technology, Industrial Chemistry, Environmental Engineering, or a related field.
- Minimum 5 to 8 years of experience in technical service, process engineering, application engineering, production support, or customer-facing technical roles within the pulp & paper industry, specialty chemicals, water treatment, or related industrial process industries.
- Hands-on experience supporting paper manufacturing processes and chemical applications such as Retention & Drainage, Strength Enhancement, Deposit & Pitch Control, Stickies Control, Defoamer Programs, Microbiological Control, Process Water Treatment, and Boiler/Cooling Water Treatment is highly desirable.
- Strong understanding of paper machine operations, wet-end chemistry, process optimization, and troubleshooting of manufacturing challenges.
- Strong troubleshooting and analytical problem-solving skills.
- Ability to interpret process data and translate findings into practical solutions and customer value.
- Strong communication, presentation, and training skills.
- Willingness to travel regularly to customer sites across Thailand.
Benefits
- Continuous professional development with many opportunities for growth
- Access to a wide variety of internal and external training courses on our learning system
- Hybrid working set-up
- Competitive compensation
- Comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan
- Numerous opportunities for professional growth and development