Key skills
Communication
About this role
Role Overview
- Handle vacation coverages for our one-person onsite schools.
- Arrange all aspects of athletic individual travel including GDS domestic and international air, hotel, and car bookings.
- Arrange all aspects of athletic team travel including group contract air, group hotel block, and charter bus bookings.
- Calculate and perform exchanges including group and individual travel, both domestic and international.
- Manage group hotel and bus invoicing to meet monthly deadlines.
- Understand Anthony Travel Group Airline Benefits.
- Understand Anthony Travel Preferred Bus and Hotel Programs.
- Provide excellent customer service to both external and internal customers via phone and email correspondence.
Requirements
- Proficient in Sabre GDS with preferred five years travel agency experience.
- Air, car, and hotel booking experience.
- Knowledge of airline exchanges, individual and group pricing records.
- Knowledge of general office PC-based programs, including Microsoft Office 365.
- Strong judgement and decision-making skills.
- Ability to produce accurate work under stress of ticketing deadlines.
- Fast thinking and professional customer service skills.
- Exceptional verbal and communication skills.
- Proven competence in managing multiple tasks concurrently.
- Must be able to come to work promptly and regularly.
Benefits
- medical, dental, vision, life and disability insurance
- paid time off
- 401k plan