Global Service Transition Lead, Global Test Lead

Role Overview

• Ensure clients and internal teams clearly understand the contracted service scope, delivery model, and system landscape from a global perspective.
• Act as the central point of clarity regarding what is in scope, how it works, and what to expect during the transition from project to BAU.
• Identify risks within the service transition workstream and drive mitigation actions to protect timelines and quality.
• Define and maintain global processes that ensure standardisation, efficiency, and consistency across countries.
• Ensure local teams follow global processes, adapting them only when legally or operationally required and in line with Strada standards and contractual scope.
• Define the global test strategy, including phases, responsibilities, and acceptance criteria, ensuring alignment across all stakeholders.
• Oversee testing activities and defect management to ensure solution readiness prior to go-live.
• Implement and promote the use of global service delivery tools, supporting adoption across global and local teams.
• Ensure adherence to project timelines, deliverables, quality expectations, and governance requirements.
• Monitor transition progress and ensure readiness for each implementation phase.
• Lead client-facing workshops on service scope, processes, testing, timelines, and operational readiness.
• Translate complex topics into clear and actionable guidance for clients.
• As a global HR–Payroll–Benefits consultant, guide clients through the implementation methodology: what is delivered, when, and how.
• Onboard Local Service Transition Consultants and support them during country-level implementations to ensure alignment with global standards.
• Attend domestic and international travel as required for workshops and deployment activities following safety and regulatory guidelines.

Requirements

• 3-5 years experience in implementation services; previous experience as a Local Service Transition Consultant is an advantage.
• 2-4 years of background experience in HR and Payroll service delivery or operations, ideally in global or multi-country environments.
• Proven ability to coordinate across multiple stakeholders (clients, operations, technical teams, project/program management).
• Strong communication skills with customer-facing and liaison experience.
• Ability to explain complex topics to both business and technical audiences.
• Experience leading multi-participant customer workshops.
• Excellent English (written and verbal); additional languages beneficial.
• Highly organised, analytical, and able to manage several projects simultaneously.
• Strong PC literacy in Microsoft tools, with Smartsheet experience and familiarity with AI technologies applied to implementation services.
• Comfortable working in fast-paced environments with tight timelines and multiple dependencies.

Benefits

• Health coverage
• Wellbeing programs
• Paid leave (vacation, sick, parental)
• Retirement plans
• Learning opportunities