Key skills
JavaScriptSaaS
About this role
Role Overview
- Diagnose and resolve complex technical issues for clients.
- Ensure clients can leverage the platform to its fullest potential.
- Act as a client advocate and voice of the customer within the company.
- Provide feedback that influences the company’s product roadmap.
- Take ownership of each ticket from first response to resolution, involving the right people when needed.
Requirements
- 3+ years of experience in technical support for a SaaS product.
- C1 English — written and spoken, with the ability to communicate clearly and quickly in a technical context.
- Understanding of how the web works: HTML, CSS, JavaScript — comfortable reading code and using browser dev tools.
- Strong analytical and troubleshooting skills — you investigate, not just relay.
- High ownership mindset — you follow through, meet deadlines, and communicate proactively when something changes.
- Ability to work 9:00–18:00 Eastern Time (New York), fixed schedule.
Benefits
- Private medical insurance for the employee and their family.
- 23 paid vacation days per year.
- 11 paid public holidays per year.
- 5 company-paid sick leave days.
- English learning courses.
- Relevant professional education.
- Gym or swimming pool.
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- Co-working.
- Remote working.