Disaster Recovery Program Manager

Role Overview

• The Program Manager, Disaster Recovery plans, coordinates, and executes IT disaster recovery exercises, and manages disaster recovery-related projects to ensure the timely delivery of quality solutions.
• This individual will provide leadership, vision, and direction to key business and technology initiatives by integrating processes, systems, and information to fulfill the program’s objectives.
• Work directly with Business Partners, IT, infrastructure, application, cybersecurity, risk, and other subject matter experts to define disaster recovery objectives, scope, exercise plans, dependencies, and execution strategy.
• Serve as the project manager for disaster recovery-related projects across the company, coordinating cross-functional teams, managing project plans, tracking dependencies, risks, issues, and deliverables, and ensuring successful execution of disaster recovery objectives.
• Schedule, coordinate, and facilitate disaster recovery exercises, including defining exercise scope, confirming participant readiness, documenting results, tracking remediation actions, and ensuring lessons learned are incorporated into future recovery planning.
• Provide after-hours support during actual disaster recovery events or business disruptions, including nights and weekends, as needed to coordinate recovery activities and support timely restoration efforts.
• Direct assigned programs throughout the project life cycle, aligning project resources to achieve goals, and ensuring established timelines are met.
• Measure and monitor disaster recovery project progress, exercise readiness, risks, issues, and remediation status to ensure deliverables are completed on time, within budget, and within scope of recovery objectives.
• Lead project owners across disaster recovery workstreams, including internal technology teams and vendor partners, to ensure recovery objectives, timelines, dependencies, and deliverables are being met.
• Develop and provide status updates on disaster recovery projects, exercise readiness, results, remediation, and risks to project members, stakeholders, and executive management.
• Negotiate project plans, time frames, and trade-offs with Business Partners, and apprise management of impact to project while appropriately balancing project scope, schedule, budget, quality, and risks.
• Develop, analyze, and manage multiple project plans and appropriate documentation.
• Coordinate with Business Partners, Business Analysts, Developers, Quality Analysts, infrastructure teams, application teams, cybersecurity, and Vendors to identify requirements, dependencies, recovery impacts, and areas of business and system risk.
• Follow applicable IT Software Development Life Cycle, change management, risk management, and disaster recovery governance policies and procedures.
• Lead development and/or review of project budgets and resource estimates.
• Work with leadership to improve project disciplines across the organization.
• May involve supervisory duties of other IT project leaders and/or project coordinators.
• Occasional travel may be required to support disaster recovery testing, planning activities, and corporate meetings.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.

Requirements

• 10+ years of Program and Project Management / experience in leading large, complex project teams across various project and/or software development methodologies (e.g. waterfall, agile).
• Experience managing disaster recovery, business continuity, infrastructure, technology resilience, or related IT risk initiatives preferred.
• B.S. or B.A. or equivalent work experience required; advanced degree or certification beneficial.
• Proven track record of completing projects to specifications while dealing with challenges such as cross-team dependencies, changing schedules, and constantly evolving requirements.
• Proven track record of driving multiple teams on parallel projects, balancing resourcing, and priorities to meet business needs.
• Relevant work experience in technology with a broad understanding across multiple IT disciplines.
• Excellent professional development skills such as oral and written communications, personal credibility, teamwork and collaboration, work planning, and estimating.
• Ability to present different messaging across all project stakeholders including business and IT senior management, vendors, and team members.
• Highly organized, self-motivated, customer oriented and able to work independently as well as within a team and with internal business and technology partners including executive management.
• Skilled in building and motivating technical teams and possess the ability to build strategic relationships and influence people at all levels of the organization.
• Experience in effective coaching and mentoring other project managers across corresponding work streams.
• Comfortable in a fast-paced, multi-tasked environment.
• Possesses exceptional strategic thinking, planning, and relationship skills.
• Solid change management, negotiation, and facilitation skills.
• Ability to create and manage project benefits and cost benefit analyses.
• Previous experience in Mortgage Banking and/or associated lines of business is highly preferred.
• PMP certification preferred.

Tech Stack

• Cyber Security
• PMP
• SDLC

Benefits

• Other Job Duties and Responsibilities: Performs other related duties as assigned.
• Supervisory Responsibilities: This position is an individual contributor.