Contribute actively to the growth of Rue des Vignerons by managing the entirety of our Customer Service and proactively participating in its improvement.
Support: You will respond to requests from individual and professional customers:
Event organization
Group reservations
Specific booking requests
Answering questions
Guidance and advice
You will also ensure overall customer satisfaction for Rue des Vignerons clients.
Strategic: You will support us in designing and implementing a structured customer service:
Improving the customer journey
Handling requests and creating reporting
CRM management and usage (HubSpot)
Long-term perspective and tool improvement
Commercial relations: You will assist Account Managers in managing their partner portfolios:
Monitoring and optimization
Tracking registrations
Updating winemaker profiles
Managing customer disputes

You are dynamic, responsive, curious, and also organized and meticulous.
You demonstrate autonomy but can work in a team.
You have a customer-first mindset and a strong desire to do well.
You have excellent writing skills, and spelling is your friend!
You are comfortable on the phone!
You speak and write in English.
You are proficient in Excel and Google Sheets; some knowledge of HubSpot or Salesforce would be a plus!
You have an interest in wine and tourism.

Monthly internship allowance equal to 15% of the French social security ceiling.
Meal vouchers (tickets restaurant).
50% of transportation costs covered based on a subscription.
Remote work offered 2 days per week (Monday and Friday).
Company-provided computer equipment.

Customer Success Intern – Stage

Key skills