Key skills
AISaaSCustomer SuccessAccount Management
About this role
Role Overview
- Build the playbook
- Own your accounts
- Onboard and train
- Drive adoption
- Advise on campaigns
- Engage consistently
- Catch churn early
- Own renewals, expansion, and upsell
- Carry the customer's voice
Requirements
- Four or more years in customer success or account management, ideally in B2B SaaS
- Knows creator marketing
- Proactive
- A builder
- Data-literate
- AI-enabled
- Trusted quickly
- Commercially sharp
- A strong writer
- Organised
Benefits
- 25 days PTO + bank holidays
- 4 company-wide days off (Kyra Days)
- 3 wellness days
- Paid sick leave
- Annual Learning & Development budget
- Annual bonus scheme to recognise great work