Acts as the primary resource for assigned, high profile providers or groups to establish, oversee, and maintain positive relationships.
Optimizes interactions with assigned providers and internal business partners.
Monitors service capabilities and collaborates cross functionally to ensure that the needs of constituents are met.
Supports or assists with operational activities that may include database management, and contract coordination.
Performs credentialing support activities as needed.
Educates providers as needed to ensure compliance with contract policies and parameters.

3-5 years' experience with business segment specific policy, benefits, plan design and language.
Working knowledge of business segment specific codes, products, and terminology.
Strong verbal and written communication, interpersonal, problem resolution and critical thinking skills.
6+ years' experience in business segment environment servicing providers with exposure to benefits and/or contract interpretation (preferred).

Senior Analyst, Network Relations

Key skills