Key skills
Mentoring
About this role
Role Overview
- Process all incoming enrollment, claims, billing and eligibility questions
- Scrub all applications and identify situations where clarification needs to be made
- Responsible for resolving escalated issues such as urgent enrollments, unexpected pharmacy disputes, complex claims and billing situations
- Provide customers with information and advice necessary to make insurance decisions for their families
- Provide coaching and mentoring for all members of the Client Advocate Center team
Requirements
- Minimum three years of customer service experience required in a broker or insurance carrier setting
- 5 years is preferred
- Advanced knowledge of medical insurance and the ability to communicate information to customers
- MS office experience and computer savvy
- Able to navigate through different carrier websites without detailed training
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts