Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions.
Own the delivery system end-to-end, ensuring business standards are met.
Provide the leadership team with the operational data they need to make informed decisions.
Build and sustain a strong, unified team culture across all regions.
Design, maintain, and enforce quality frameworks for consistent delivery standards.
Manage shared resource pool across regions and build capacity view for proactive planning.
Primary owner of career development, skills frameworks, and training for delivery and technical teams.

Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment.
Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable.
Proven track record of building governance systems, quality frameworks, and operational processes — either from scratch or by significantly improving existing ones.
Experience managing a shared resource pool or bench model.
International delivery experience across APAC, EMEA, and the Americas.
Experience with delivery tracking tools, dashboards, and reporting systems.

Service Delivery Manager – Software Publisher Services

Key skills