Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions.
Your processes and frameworks become business standards that the entire organization operates within.
Provide the leadership team with the operational data they need to make informed decisions without being operationally involved.
Create an environment where people want to do their best work.
Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement.
Manage the shared resource pool across regions. Assess capability, track availability, and prepare staffing recommendations for Director decisions.
Conduct skills assessments, identify development needs, and build training programmes that close gaps systematically.

Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment.
Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable.
Proven track record of building governance systems, quality frameworks, and operational processes — either from scratch or by significantly improving existing ones.
Experience managing a shared resource pool or bench model.
International delivery experience.
Experience with delivery tracking tools, dashboards, and reporting systems.

Service Delivery Manager – Software Publisher Services

Key skills