Manage, maintain, and support MacOS and Windows environments.
Handle Tier 2 and Tier 3 helpdesk tickets and complex technical escalations with a strong focus on remote support.
Oversee multiple SaaS platforms across the organization.
Drive efficient user management, including streamlined onboarding, offboarding, and identity lifecycle processes.
Configure, maintain, and troubleshoot network infrastructure.
Provide practical AWS administration, support, and cloud infrastructure management to ensure high system availability.
Implement and maintain IT security best practices.
Monitor security tools (e.g., CrowdStrike), manage Firewalls, handle Access Management, and oversee Device Endpoint Management (MDM).
Actively support the team with asset audits, access audits, and SOC2 compliance requirements.
Assist with system automation and implement AI-enabled operational workflows to streamline IT processes.
Provide exceptional technical support to internal teams and external partners, ensuring seamless day-to-day operations.

Minimum of 3+ years of proven experience in IT Support/Operations, Infrastructure Support, or a similar role.
Demonstrated experience managing multiple SaaS platforms and administering efficient user lifecycles (provisioning, de-provisioning, and access control).
Hands-on experience with advanced Mac and Windows administration.
Strong understanding of software lifecycle, security principles, and cloud infrastructure.
Practical experience with AWS, GCP administration and security tools.
Familiarity with AI tools and modern automation platforms to optimize IT workflows.
Strong analytical, incident-handling, and troubleshooting skills.
Exceptional spoken and written English communication skills (essential for collaborating with global teams and partners).

Senior IT Support Engineer

Key skills