Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams
Build, document, and enforce SOPs for firm workflows
Manage staff performance, accountability, workload distribution, and training
Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency
Improve communication between intake, case managers, vendors, and leadership
Monitor case management systems, task completion, and file quality
Identify operational bottlenecks and implement process improvements
Manage vendors including marketing agencies, records providers, call centers, and software systems
Assist leadership with staffing forecasts, operational planning, and budgeting
Help maintain high client satisfaction and reduce client complaints
Prepare operational reports and performance updates for ownership

5+ years of law firm operations or legal operations experience
3+ years in plaintiff personal injury strongly preferred
Strong understanding of Texas PI workflow from intake through settlement/litigation support
Experience managing teams in a high-volume environment
Experience with legal case management software and KPI reporting
Strong leadership, communication, and organizational skills
Ability to enforce accountability and improve team performance
Bilingual English/Spanish is a plus

Positive Culture: Work in a supportive, inclusive, and collaborative environment that values your contributions.

Growth Opportunities: Access to professional development, mentorship, and opportunities for career advancement.

Competitive Compensation: Enjoy a highly competitive salary and bonus structure that rewards performance.

Benefits: Comprehensive benefits package including health insurance, paid time off, and more.

Work-Life Balance: Flexible work arrangements to help maintain a healthy work-life balance.

Director of Operations – Plaintiff Law

Key skills