Senior Product Marketing Manager – Campaign Management, Outbound

Role Overview

• Craft strategic messaging that differentiates us from competitors and targets contact center leaders.
• Define and manage go-to-market strategies for our products, including messaging, positioning, launch planning, customer stories, and sales enablement.
• Partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion.
• Conduct research to understand rivals' strengths, weaknesses, and opportunities.
• Develop sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages.
• Assist in developing marketing campaigns, demand generation, website content, and other marketing activities.
• Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers.
• Represent Five9 at events, webinars, and other customer-facing activities.

Requirements

• 5+ years of product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions.
• Bachelor's degree in Business or Marketing Management, MBA preferred.
• Strong communication skills, including excellent verbal, written, and presentation skills.
• Adept at working cross-functionally.
• Fast learner, detail-oriented, and must enjoy fast-paced work environments.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.