Responsible for the engagement, adoption, and promoting the value of Mineral.
Serve as a point of contact and liaison for Mineral – including proactive partner/client outreach as needed.
Assist with sales training across all product lines to channel partners as needed.
Consult with partners/clients to identify product goals, resources, timelines, and set appropriate expectations.
Advise partners and clients regarding new products and special customized solutions.
Collaborate closely with Account Management team to support renewals and expansions.
Participate in the development and delivery of training and webinars for partners/clients that increase overall adoption and engagement.
Collaborate with Account Managers on go-to-market strategies that increase adoption of our services and products.
Utilize Salesforce and other internal tools (Gainsight, Mineral) to ensure pertinent information is reaching the correct teams and workspaces.
Provide monthly updates on goals, adoption, value, and retention rates, and goal attainment.
Attend industry events as needed.
Other duties as assigned

A minimum of 3 years of Sales, Account Management, Customer Success experience, or other partner facing role
Superior customer service, presentation, and customer management skills with the ability to focus on solutions
Effective organizational skills with the ability to create clear & effective business processes
Self-motivated professional with strong work ethic and ability to manage issues and projects to completion
Ability to identify sales opportunities and strategically grow partnerships
Demonstrated success in building strong relationships and create win-win partnerships
Effective communication and persuasion skills
Experience with and desire for public speaking and presenting to small & large groups, both virtually and in person
Proficient in Microsoft Office Suite, internet navigation, and online meeting delivery software i.e., WebEx, GoToMeeting, Zoom
High school diploma or equivalent.

Customer Success Manager

Key skills