Build and maintain relationships with a set customer base.
Respond efficiently to customer requests via phone or email in line with departmental KPIs.
Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
Process customer purchase orders accurately and manage spend according to specific requirements.
Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
Record, update, and maintain customer data and interactions using Salesforce.

Enthusiastic and customer-focused, with a drive to deliver exemplary service.
Organised and proactive in managing workloads.
Creative problem-solver with the confidence to suggest effective solutions.
A team player who supports colleagues, whether in the same room or a different department.
Results-oriented, aiming for satisfied customers and achievement of KPIs.
Motivated for success, whether that’s personal career growth or team achievements.
Competent with using Microsoft Office.

Financial perks: Pension scheme, length of service rewards, and referral bonuses
Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
Community engagement: Volunteer days and collaboration with local charities
Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change

Account Coordinator – C&I

Key skills