Customer Service Representative

Role Overview

• Support customers in identifying root causes and deliver effective, timely solutions
• Collaborate closely with colleagues to gather information and resolve inquiries
• Liaise directly with suppliers and communicate customer‑specific requirements
• Be the first point of contact for quotations and general product inquiries
• Foster strong customer relationships, contributing to our long-term success
• Provide technical support and troubleshooting
• Maintain customer support digital tools
• Data management
• Handle quotation requests
• Ordering and invoicing
• Logistics support
• Availability and lead‑time management
• Support the Service Centre team with communications and processing

Requirements

• Strong verbal and written communication skills, able to explain technical concepts clearly
• Familiarity with ERP systems and their key functionalities
• Experience with quotation processes
• Previous customer support experience (preferred)
• Full professional fluency in English
• Basic understanding of the imperial measurement system (inches)
• Advanced skills in Office 365, especially Excel, for data handling and reporting
• Preferably experience with SAP and AS/400
• Availability to work full‑time to ensure consistent customer support.

Tech Stack

• ERP

Benefits

• 27 vacation days + 13 additional leave (ADV) days
• Bonus scheme
• Pension plan
• Company car
• Mobile phone
• Laptop