Italian Speaking Customer Success Specialist

Role Overview

• Build and maintain positive relationships with business customers
• Support customers with account administration and service-related inquiries
• Assist with billing-related questions and account management activities
• Conduct proactive customer outreach and follow-up activities
• Monitor customer engagement and identify potential risks
• Support customer retention and satisfaction initiatives
• Collaborate with internal teams and stakeholders across different regions
• Maintain accurate customer records and documentation
• Ensure a high level of customer experience throughout the customer journey

Requirements

• Fluent Italian language skills (C1 level or higher)
• Good command of English (minimum B2 level)
• Strong communication and relationship-building skills
• Customer-focused and proactive mindset
• Excellent organizational and multitasking skills
• Strong attention to detail
• Ability to work independently in a remote environment
• Previous experience in customer service, customer success, account management or client support is an advantage
• Experience with CRM systems is considered a plus

Benefits

• Fully remote work within Hungary
• Opportunity to work with international business customers
• Structured onboarding and training program
• Supportive and multicultural environment
• Daily use of Italian and English language skills
• Stable Monday–Friday working schedule
• Long-term career development opportunities
• Employee benefits package after the probation period