Handle all incoming calls and emails, taking full ownership to ensure customer queries are resolved, or a solution is found.
Proactively manage billing, metering, and settlement workloads to maintain the health of customer accounts.
Work rigorously to KPIs and team standards to ensure exceptional service levels are achieved and grow the company's Trustpilot rating.
Be responsible for working with our smaller independent generators, providing both high-touch support (calls and emails) and proactive technical task management to keep their accounts healthy.
Demonstrate a passion for Good Energy’s purpose in all client interactions and build strong internal and third-party relationships to ensure efficient service delivery.
Thrive working both independently and collaboratively, driven by a desire to deliver for our customers and taking full accountability for any problems they encounter.

You have an interest in clean technology, along with a passion to support our purpose
You are passionate about customer service
You are organised with good time management and prioritisation skills
You have exceptional verbal and written communication skills
You are analytical and inquisitive with a natural desire and ability to solve complex problems
You are a quick learner who enjoys sharing their knowledge
You can work independently as well as within a team
Desirables: You have knowledge or experience of renewables, energy and microgeneration

🏡 £500 work from home allowance
an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance
an annual allowance paid monthly alongside your salary to support with travelling to work costs.
£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
🎁 5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

Customer Service Specialist, Business Export

Key skills