Identify automation opportunities across billing operations, pricing configuration, and fraud monitoring, prioritising by time saved and risk reduction.
Build lightweight AI-powered tools, scripts, and workflows using modern tooling (e.g. Claude, OpenAI APIs) to reduce manual, repetitive tasks.
Rapidly prototype solutions such as automated ticket triage, anomaly flagging, configuration validation, and workflow orchestration.
Iterate and improve automation based on real-world usage and team feedback.
Document automation logic and processes clearly to ensure auditability and smooth handover.
Provide day-to-day support across billing configuration tasks (e.g. pricing setup, product catalogue updates, promotions) with high attention to accuracy.
Help triage and resolve billing-related issues: customer, internal, and partner-facing, while building automated solutions to reduce ticket volumes over time.
Support fraud monitoring workflows by assisting with case handling and flagging, with a focus on understanding processes well enough to automate them.
Work closely with Billing Engineering, Payments, Compliance, and Fraud teams to align on requirements and validate outputs.

3-5 years of experience in technical operations, workflow automation, with demonstrable hands-on delivery, particularly with LLM integrations, scripting, or operational tooling.
Comfortable using AI APIs (e.g. Claude, OpenAI) to build practical, lightweight automation solutions, not just theoretical knowledge.
Strong analytical and problem-solving skills; able to look at a messy manual process and see a path to automating it.
Exceptional attention to detail and process discipline.
Good communicator with the ability to work across both technical and non-technical stakeholders.
Self-directed and comfortable operating in an agile environment with evolving priorities.

AI Workflow Specialist

Key skills