Learning and Development Coordinator

Role Overview

• The L&D Coordinator is a learning operations role responsible for the coordination, administration, and day-to-day oversight of L&D Programmes across the organisation.
• The role ensures learning activity is planned, communicated, delivered, and tracked consistently, and that stakeholders have clear visibility through reliable reporting.
• The Coordinator will build expertise in and will support the effective use and administration of all Lumanity L&D systems, including Betterworks, Fuse, Accredible, Easy Generator and Go1.
• Coordinate end-to-end delivery of L&D programs across the organisation, including scheduling, logistics, enrolment, facilitator and learner communications.
• Maintain accurate participation and completion records and provide regular visibility to stakeholders on progress and outcomes of such training programs.
• Maintain organisation-wide learning calendar and support planning across time zones and functions.
• Support continuous improvement by capturing feedback, analysing themes and helping implement updates to program delivery and tracking.
• Act as central point of contact for L&D queries, ensuring timely support and clear guidance for employees and managers.
• Maintain organisation-wide Compliance training calendar, working with Function Leads (Compliance, Legal, IT, People etc.) to define and implement global training schedule.
• Manage the organisation-wide Global Onboarding sessions, including diarising for new starters, scheduling presenters, and maintaining content.
• Coordinate and continuously improve templates for structured onboarding pathways, including 90-day and 180-day programs (e.g. core learning, commercial learning plans, cross-functional learning etc.).
• Partner with HR Business Partners, hiring managers and functional leads to ensure onboarding content remains current, relevant and aligned to role expectations.
• Track onboarding completion and engagement, escalating risks (e.g. overdue learning) and recommending improvements to strengthen consistency and learning experience.
• Provide day-to-day coordination and administration of key L&D systems, including Betterworks, Compass and Go1 by building a deep expertise in these systems.
• Support user access, course enrolment/assignments (where applicable), learning pathways and troubleshooting.
• Maintain systems and reporting data quality to ensure learning activity is accurately recorded and measurable.
• Vendor Coordination
• Continuous Improvement Support and partnerships across the business.

Requirements

• Experience in an L&D Coordination, administration or similar program coordination role.
• Demonstrated ownership of reporting and the ability to produce concise, clear and accurate stakeholder updates (e.g. completion rates, participation etc.)
• Experience coordinating external or third-party vendors
• Strong organisational skills and attention to detail; able to manage multiple workstreams and deadlines simultaneously
• Strong written and verbal communication skills; confident coordinating across functions and time zones.
• Demonstrated ability to learn software systems to an expert level.
• High level of discretion when handling employee data.
• Experience supporting onboarding programs and/or administering compliance training and supporting audit-ready reporting.
• Familiarity with Betterworks, Compass or Go1 would be highly beneficial.

Benefits

• Private health insurance plus enhanced dental and optical cover
• Generous pension scheme
• Annual bonus and salary review
• 25 days paid holiday + bank holidays
• Group income protection
• Life assurance coverage at 4x base salary
• Electric car scheme