Support the Property Manager in cultivating a motivated, high-performing team.
Lead by example through professional communication, integrity, and a results-driven mindset.
Promote a friendly, service-oriented office environment that prioritizes resident satisfaction.
Drive leasing efforts to achieve and maintain target occupancy (goal: 99%).
Implement and monitor leasing goals, renewal programs, and resident retention strategies.
Actively conduct outreach marketing on campus and with local businesses.
Support the development and execution of an annual marketing plan.
Maintain in-depth knowledge of the property and local competitors through regular market research.
Ensure all digital and print marketing materials are current, professional, and aligned with brand standards.
Coordinate and promote resident events and community-building functions.
Deliver first-class service to residents, prospects, and parents.
Resolve resident concerns professionally and promptly.
Build and maintain positive relationships with residents, staff, university contacts, and the broader community.
Maintain accurate and up-to-date records in property management software.
Process leases and administrative paperwork efficiently and accurately.
Assist in achieving NOI targets through effective leasing and cost management.
Support rent collection efforts to meet or exceed a 98% collection rate.
Proactively identify ways to improve revenue and reduce expenses in alignment with budget goals.

Bachelor’s degree preferred, or 2–5 years of experience in student or multifamily housing; or an equivalent combination of education and experience.
Strong working knowledge of Microsoft Outlook, Word, and Excel.
Experience with property management software, preferably Entrata.
Familiarity with both market-rate and LIHTC programs is a plus.
Understanding and adherence to Fair Housing and EEO laws.

Leasing Manager

Key skills