Provides direct and ongoing leadership for an organization of multiple subordinate managers and individual contributors designing and developing engineering solutions and managing projects utilizing multiple engineering disciplines for products, systems, software, and solutions.
Manages headcount, deliverables, schedules, and costs for multiple ongoing projects and programs, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
Engages with program managers, marketing, supply chain, technical leaders and executives to communicate program status, escalate issues, and guide and influence strategic decision-making.
Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.
Proactively identifies opportunities for process improvement and cost reductions opportunities.
Provides overall people-care management for direct reports, including hiring, setting and monitoring of annual performance plans, coaching, and career development; drives and fosters organization-wide performance standards, expectations, and practices to support ongoing team member and process development.

First level university degree or equivalent experience required
Advanced university degree preferred
Typically 10 or more years of related work experience, including 5 or more years of people management experience
Strong people leadership capability combined with deep technical knowledge in Storage and/or Networking
A mindset focused on helping teams evolve from a fix/break approach to a more customer-centric and Global Support OneTeam model
Strong communication skills with the confidence to lead through difficult customer situations
Ability to partner closely with BU leaders, demonstrating strong technical credibility and confidence to engage in deep technical discussions
Flexibility to support U.S. business hours, with availability during morning hours to manage critical escalations.

Engineering Solutions & Support Manager

Key skills