Support Specialist, Bilingual Mandarin

Role Overview

• Take inbound calls from either the customer or the restaurant.
• Make outbound calls to customers or restaurants to follow up on acknowledgement errors.
• Manage incoming tickets generated from email or text via CRM (customer relationship management portal).
• Return calls for any voicemails that a ticket is generated for.
• Minor troubleshooting product or service problems reported by the customer or the restaurant.
• Route calls / tickets to appropriate channels if necessary.
• Facilitate and document accurate correspondence between the restaurant and customers.
• Miscellaneous clerical duties.

Requirements

• Minimum – High school diploma (or Equivalent)
• Fluent in English
• Fluent in Mandarin
• Must be available for evening and weekend shifts
• Effective written and verbal communication skills
• Strong critical thinking / problem solving skills
• Efficient in operating a computer in a Windows based environment
• Call Center Experience a plus
• Food Industry Experience a plus
• Self-directed / self-motivated