About this role

Provide patients, families, and medical professionals with exceptional technical guidance and support for ZOLL products and services
Identify and analyze system and user problems and report accordingly
Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve product issues
Ensure adherence to regulatory guidelines in product support activities
Document and maintain comprehensive records of customer interactions
Identify patterns in customer issues to suggest product improvements

A clinical degree or certification such as CNA, LPN, RN, EMT is required and a minimum of 1-year related clinical experience with direct patient care responsibilities OR
A min of 3 years related clinical experience with direct patient care responsibilities will be considered in lieu of clinical degree or certification
Availability on at least one weekend day is required
Strong communication skills, both oral and written
Technical aptitude or experience troubleshooting basic to complex product related technical systems
Ability to adapt to and learn new technologies and products quickly

Customer Care, Product Technical Support Specialist

Key skills