Support Breedon's internal customers across a geographical patch for various Breedon businesses.
Maintain computer systems and networks.
Install and configure computer systems.
Diagnose hardware and software faults.
Solve technical and application problems over the phone or in person.
Produce and maintain relevant technical documentation for Services within Workplace Services.
Proactively monitor systems and networks to identify potential issues.
Provide application support and software installation.
Talk users through actions to help set up systems or resolve issues.
Troubleshoot system and network problems.
Assist fellow engineers with complex tasks.
Replace faulty equipment as required.
Respond to call-outs within agreed time limits.
Work continuously on assigned tasks/helpdesk tickets to completion.
Support the roll-out of new applications or decommissioning of sites.
Comply with Health and Safety legislation.

In depth knowledge and experience of Desktops, Laptops.
Experience of Windows 10 and Windows 11.
Office365 management and maintenance.
Application support and software installs.
Knowledge of servers, Networks LAN/WAN, including cloud hosted solutions.
Knowledge of tablet/mobile phone support with both IOS and Android software.
Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops
Knowledge of firewalls, proxies, and antivirus software.
Ability to prioritise workload, be flexible in approach to problems and use own initiative to achieve results.
Excellent communications skills, ability to communicate at all levels with professionalism, confidence, empathy and effectiveness.
Take ownership and follow the lifecycle of each incident to ensure the correct resolution and monitor the outcome for effectiveness.
Excellent team player
Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework (Desirable).
Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell (Desirable).
Knowledge or experience of the Excalibur software program (Desirable).
Knowledge of ManageEngine ServiceDesk Plus ticket logging system (Desirable).

IT Field Service Engineer

Key skills