Provide technical expertise and leadership in the installation, maintenance, troubleshooting, and repair of complex equipment and systems
Ensure exceptional customer satisfaction through timely communication, strategic problem-solving, and proactive issue resolution
Serve as a technical resource to peers and junior engineers
Manage customer appointments from scheduling to completion and produce detailed service and technical documentation
Demonstrate proficiency in assigned product lines and related systems

Bachelor’s degree in Engineering, Electronics, or a related technical discipline (or equivalent experience)
5+ years of field service or technical support experience, preferably in a complex equipment or systems environment
Proven ability to independently diagnose and repair advanced hardware and software issues
Strong communication and interpersonal skills across technical and non-technical audiences
Demonstrated leadership, mentoring, and coaching experience
Excellent organizational and time management abilities
Commitment to continuous improvement and innovation

Field Service Engineer

Key skills