Own and build the delivery infrastructure for Software Publisher Services practice.
Ensure that every engagement is delivered consistently.
Build and maintain the business systems that track, quality frameworks, resource management, team development, and governance.
Provide operational data to the leadership team without being operationally involved.
Create a strong, unified team culture across all regions.
Design, maintain, and enforce quality frameworks, checklists, and processes for delivery standards.
Manage the shared resource pool across regions.
Primary owner of career development, skills frameworks, and training for delivery and technical teams.

Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment.
Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable.
Proven track record of building governance systems, quality frameworks, and operational processes, either from scratch or by significantly improving existing ones.
Experience managing a shared resource pool or bench model.
International delivery experience.
Experience with delivery tracking tools, dashboards, and reporting systems.
Degree-level education or equivalent professional experience.

Senior Service Delivery Manager – Software Publisher Services

Key skills